In our ever changing world, communications, perhaps more than any other area, has evolved exponentially over the last few decades. CSPs have long since become central players in the business technology ecosystem, connecting people, devices and data in a way we could only have dreamt of a few years ago.
With that central position comes a need for CSPs to migrate their enterprise and business customers away from legacy PABX and fixed voice services, to newer UC technology, allowing them to deliver a better, more current solution to their customers’ needs.
But UC is unlike the traditional communications products that the CSPs are familiar with. More akin to selling cloud software applications, we have seen how some have struggled to transition their business strategy to successfully and profitably scope, deliver and maintain UC implementations.
We help CSPs to take-on and tackle the expanding market for UC. We work with you to better target and craft your UC propositions for your target markets and to develop a differentiated customer experience – one that meets the needs of today’s demanding ‘always – on’ customers, customers who have become accustomed to a different level of service from cloud and digital service providers.
In addition to the above high value, high impact consultancy SLR UNICOM offers a set of managed services and resources to support the design and delivery of UC offering, covering processes across both the New Product Development (NPD) and Business as Usual (BAU) operations.
These services include: